But again, said customer service aren’t being particularly quick about replying. This isn’t an official company line, though, and is only offered if you contact customer service direct. Worryingly, some people have much longer lists, and are getting zero response from Flixster customer services.Īnecdotally, I’m hearing that if films on your list won’t migrate to Google Play for some reason – presumably to do with rights – then replacements are being offered. Trolls is a film that’s not carrying across either, notable that the film is now owned by a different distributor than when it was originally released. Quite a few BBC titles I’ve heard are affected as well (Doctor Who: Day Of The Doctor is coming up a lot).
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I’m hearing that The Girl With The Dragon Tattoo (the Fincher version), plus extended versions of Spider-Man 3 and Ghostbusters (2016) are also affected. I put out a call on Twitter to find out other titles affected. It writes: “We are writing to let you know that if your issue is regarding migrating your titles to Google Play, we will be able to support you even after the Flixster Video shutdown on December 18, 2019. Currently, we are experiencing a higher than usual volume of requests and could be significantly longer than usual to respond to your request. UPDATE: I’ve had a response from Flixster customer service today – the day of closure. From my own personal collection of films, I’m still waiting for customer support to tell me why movies such as Giant and Suspicion aren’t available. That Flixster has sent out final reminder notices to people, but it looks like a lot of films are going to be lost. The problem, though, is today is the day marked for the closure of Flixster Video in the UK, and there are still films that aren’t going across. About two months in fact, when people suddenly got an email out of the blue confirming that the vast majority of titles were now available to migrate from Flixster to Google Play. The analogy being that it’d be like someone coming into your home and taking your movies away.įlixster’s customer service team seemed wrong-footed by just how many titles were affected, and it took a long time to get any answers. It looked like people would simply lose their digital films altogether.
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And at first, there were dozens upon dozens of titles that weren’t going across. On the upside, it said that titles would be migrated to Google Play, although it covered itself with language suggesting that most, not all films would be covered. And, wouldn’t you know it, over the summer, Flixster confirmed it was closing too. The last one left standing in the UK was Flixster. The thing is though that UltraViolet provided a ‘locker’ for the films, and you needed to link it to another service to actually play and download them. We wouldn’t be losing access to our films. But at the start of the year, it was announced that UltraViolet was shutting its doors.
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Redeeming that code got you a digital version of the film as well.
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UltraViolet was the digital movie locker services, whereby when you bought a physical disc, and got a leaflet inside with a code printed on it. Over the course of this past year, we’ve been following the story of both UltraViolet and now Flixster, two digital video services that each are shutting their doors.Ī brief refresher.
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